Featured collection

FAQ

How long do I wait before I receive my order?

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into three parts:

Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 7 - 21 business days. But don't worry, usually the items arrive a lot faster. 

US orders are shipped by E-packet, which is a US Postal Service product. After processing and leaving the warehouse, usually, take between 7 and 14 business days to arrive at their destination.

There are circumstances that are out of our control such as natural disasters, holidays, weather, etc, that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that the carriers may experience. For this reason, we do not responsible for the delays. The delivery issue is the responsibility of the shipping company.

On-Time Delivery:
If you do not receive your purchase within 60 days, you can arrange for a full refund.

Where do you ship?

MyQualitySocks is proud to service shipping to our customers from all over the world.

Do you accept refund or exchanges?

Returns
Our policy lasts 30 days. If 30 days have gone by since you receive your products, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards, Downloadable software products, Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Refunds

Store will provide a full refund for any of the following cases:

Delayed Orders: Orders Not Found, In transit, Pending, Expired with more than 45 days for the product delivered to the United States and 60 days for product delivered to other countries. Damaged Product: Store will provide a full refund if the customer received a damaged product and ask for a refund instead of replacement. Wrong Product: If customers received the wrong product or different size/color from what the customer ordered. Store always checks most of the items before shipping them out, but sometimes because we process a lot of orders every day this might happen.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us.

Exchanges
Store will provide a replacement for any of the following cases:

Damaged Product: Store will provide a replacement if the customer received a damaged product. Wrong Product: If customers received the wrong product or different size/color from what the customer ordered.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Important Note:
Please be advised that if you do ship your return without communicating with us, we will not be able to process a refund nor an exchange. As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in.

All return shipping labels include a tracking number which will notify you and us when your return is received. If we do not receive your return, no refund or exchange will be granted.

Visit contact page to request a return.

What payment methods do you accept?

We accept Paypal and Debit/Credit cards such as Visa, MasterCard, American Express.

How do I know my credit card/personal information is protected?

1. SECURE SOCKETS LAYER (128 BIT SSL SECURITY)

We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

2. PCI COMPLIANT

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

3. Are you PCI Compliant?

Yes, we are certified Level 1 PCI DSS compliant.

We are very serious about your online security and have invested significant time and money to certify our solution PCI compliantly. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our platform is secure.

4. YOUR PAYMENT INFORMATION

Your credit card number or Paypal account is not accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details and the last 4 digits of your credit card.

5. Privacy Policy

We don't like it when someone gives away our personal information and neither do you! That's why we don't rent, sell or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.

Why am I not being re-directed to the PayPal payment page?

There might be an error with your browser’s Paypal cookies. To fix this, try deleting your cookies.

Why am I unable to find a “Pay with Debit or Credit Card” option?

Unfortunately, PayPal does not allow direct credit card payment under certain circumstances. This could be due to your geographical location, or the ownership of a PayPal account. You could try to circumvent this problem by deleting your cookies.

Why is Paypal not accepting my credit card?

Please double check the credit card details you have inputted in the Paypal payment page. If you have already ensured that all your details are correct, there is a possibility that you currently own a Paypal account and that it is already linked to your credit card. 

If that is the case, you can either log into your Paypal account and proceed with payment or use another credit card to complete the purchase instead.

How do I check the status of my order?

Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you'll receive a tracking number to your order.

You may also visit our Track Order page to find the real-time update of your shipment. If you did not receive the order tracking number after 7 business days, please contact us immediately and we'll do all we can to investigate.

How do I cancel/change my order?

We usually process orders on the same day they are placed. So cancellations must be made within 24 hours of order placement. If you want to edit or cancel your order, please contact us immediately.

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, you can return the incorrect item to us and we will swap it for the correct item or you can request a refund.

Question and answer

This section doesn’t currently include any content. Add content to this section using the sidebar.

I placed an order but I did not receive an order confirmation email. What’s going on?

Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there.

Taxes & duties

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient. For further details of charges, please contact your local customs office.

Question and answer

This section doesn’t currently include any content. Add content to this section using the sidebar.

Question and answer

You can ask us anything by click contact button below this section. Our customer service team will assist you with whatever you may need. All emails will be answered within 5 business days.

Contact Details:

Email: support@myqualitysocks.com

Our Warehouse located at No. 70335, Street 7, F5, Gate 97, District 5, International Trade City, Yiwu, 322000, Zhejiang, China